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Support

Help with ScriptureVerse, on the website and in the app.

Contact us

Write to us at support@scriptureverse.app. Tell us what you were doing, what you expected, and whether it happened on the website or in the ScriptureVerse app.

What does a subscription include?

Reading the Bible, search and your plans are free for everyone. Without a subscription you can ask the Teacher 3 questions a day. A subscription gives you more, and what it includes depends on where you bought it.

Bought in the iPhone app

  • Up to 20 Teacher questions a day, a fair-use limit, and up to 10 a day during a free trial. There is nothing to count or top up.
  • The price, the billing period and any free trial are shown on the plans screen before you buy, in your local currency, and you pay through your Apple ID.

Bought on the website

  • Each paid billing period adds 500 Teacher credits. A question costs 1-10 credits depending on the depth of the answer, and unused credits carry over for as long as your account is open.
  • The website's free trial adds 50 credits and allows up to 5 Teacher questions a day.

The full subscription terms are in our Terms of Service, section 4.

How do I cancel?

Bought in the iPhone app: the App Store manages the subscription, so cancel it on your iPhone in Settings, then your name, then Subscriptions. In ScriptureVerse you can also open Profile (tap the round Profile and settings button at the top right of Today), then Subscription, then Manage in App Store. Cancel at least 24 hours before the current period ends to avoid the next charge; you keep access until the period ends.

Bought on the website: open Settings on the website, then Manage Billing, and choose Manage Subscription. Cancelling takes effect at the end of the current billing period, and you keep access until then.

Deleting your ScriptureVerse account does not cancel an App Store subscription.

How do I restore a purchase?

Sign in to the iPhone app with the same ScriptureVerse account, then open Profile, then Subscription, and tap Restore Purchases. The plans screen (See plans) also has a Restore Purchases link at the bottom.

Restore looks for subscriptions on the Apple ID signed in to your iPhone. If it says it could not find one, check that you are signed in with the Apple ID you used to buy it.

How do I delete my account?

  • In the ScriptureVerse app: open Profile (tap the round Profile and settings button at the top right of Today), tap Delete account at the bottom, then confirm with Delete.
  • On the website: open Settings, and under Account choose Delete account, type DELETE, then choose Delete my account.

This permanently deletes your account and everything in it from our database and file storage: your conversations, journal, plans, what the Teacher remembers, the images it drew for you and your credits. We also ask PostHog and RevenueCat to delete what they hold about you. A subscription bought on the website is cancelled at once. It cannot be undone.

Stripe and Apple keep the records of payments they processed, as the law requires. Deleting your account does not cancel an App Store subscription: cancel it in your Apple ID settings first. Details are in our Privacy Policy, section 9.

What does the Teacher send and keep?

Before your first message to the Teacher, ScriptureVerse asks your permission and shows which AI services would receive your words. Nothing you write to the Teacher is sent to them until you agree. These are the services, and what each receives:

  • Anthropic (Claude): Your messages to the Teacher, your devotional reflections, and the notes the Teacher remembers about you, so it can write its answers and a short weekly summary of your growth.
  • OpenAI: Your messages and the notes the Teacher remembers about you, turned into search vectors so the Teacher can find what is relevant. OpenAI does not write any answers.
  • Google (Gemini): The description of an image, when you ask the Teacher to draw one.

Anthropic does not use these inputs or outputs to train its models, and your conversations are not shared with other users. You can withdraw your agreement at any time: in the ScriptureVerse app under Profile, Teacher consent, or on the website under Settings, AI use. The Teacher then stops until you agree again; reading, search and your plans keep working.

We store your conversations with the Teacher so it can pick up where you left off, and it may remember short notes about you, such as your name, tradition or interests. In the ScriptureVerse app, Profile, What your Teacher remembers lists them and lets you delete any one of them or all of them; the Teacher stops using a note as soon as you delete it. Turn off Let your Teacher remember there and it learns nothing new and uses none of them. On the website, Settings, What your Teacher remembers has the same switch and Forget everything.

Search works without that permission. On the website, the words you type into search are sent to OpenAI to find matching passages, without your name, email or account. In the ScriptureVerse app, search runs on your phone and sends nothing. The full detail is in our Privacy Policy, sections 4 and 5.